We guarantee that our handcrafted teas and merchandise will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. 27Teas is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. For more information, please contact us at https://27teas.com/contact/.
Countries We Ship To:
Please note that we currently only ship to the US.
Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure). Shipments originate in New Hampshire, and transit times vary depending on where packages are being delivered to. Please keep in mind that if you place your order after 11am EST on Friday, your order will not process or ship until the following week as 27Teas is not open for business over the weekend.
Holiday Processing Times:
During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 11am EST on Friday, your order will not process or ship until the following week as 27Teas is not open for business over the weekend.
UPS and USPS
All orders shipped within the Contiguous US are shipped via UPS Ground or USPS. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method.
Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.
This method is available for shipment to PO Boxes, Military Addresses & Canada Orders.
Please allow 5-7 days for delivery via this shipping method.
Note on Turnaround Times
Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details)
The shipping and handling cost is flat rate for all tea purchases.
27Teas is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.
UPS has permission to leave packages at the recipient address if no one is there to sign for them; however UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. 27Teas is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.
If you select “Signature Required for Delivery”, your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.
If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.
27Teas is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.
Please note that no special offers, discounts or coupon codes apply to Tea of the Month Club purchases or shipping.